Feel free to contact us any time by: Email: firstname.lastname@example.org Phone: +61 2 8303 7300 Address:Le SpecsPO Box 7217 Alexandria NSW 2015 Australia
To purchase a product on our site, simply browse and when you see an item you like, click on it for more information and add the item to your shopping basket by selecting "Add to cart". You can see the items you've selected by clicking on "Cart" in the top right corner. To check out, simply select "Check Out" and follow the prompts. You'll need your payment details and your billing address to register and complete your purchase.Email email@example.com for assistance.
Le Specs is proud to accept Visa, MasterCard and for Australia only we also accept AMEX. We also offer Paypal as a payment type. When you select Paypal as your payment type in Step 2: Billing Details of Checkout, and click Continue Checkout you will be redirected to Paypal where you will need to login with your Paypal login. Once you have confirmed your details you will be directed back to our site to Step 3: Place Order where you can review your order before clicking 'Submit Order'.To find out more on Paypal, click here.We do not accept cash, cheques or cash-on-delivery (C.O.D.). You will be debited when you have completed Check Out. The transaction will appear on your statement as Sunshades Eyewear.
Popular items may sell out quickly so be sure to grab it when you see it! If an item has been sold out, please email us at firstname.lastname@example.org. As we may be able to perform a stock miracle!
Yes, shopping at Le Specs is safe. Our site employs the latest version of Authentic Secure to encrypt your information and help make sure that only you and Le Specs ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
You can change your order while you're still browsing and shopping. Simply click the "Remove" button on the item you no longer want to buy in your Shopping Cart. Confirmed orders prior to dispatch from the warehouse may be changed by contacting us urgently.
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam, please check your junk mail as it may be in there. All confirmation emails are sent from email@example.com. Please contact us by email with your full name and order number and we will confirm your order.
To use the promotional code, you have to enter it into the Discount Code box on checkout of your order. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.
Most items will leave our warehouse within 48hrs of you placing an order (excluding weekends and public holidays). However if the item is on backorder with the manufacturer shipping may take longer. We will promptly inform you if there will be a delay in shipping your sunglasses.
We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then there has been an error either from the Bank or the Merchant.Please contact us immediately if there is a charge that needs to be removed.
If you have any Technical Issues whilst using www.lespecs.com, please contact our Customer Service Team by email at firstname.lastname@example.org and we will assist you as soon as we can.
Prices are shown in AUD, NZD, USD, EURO and GBP depending on which region you are located in.
Orders within AustraliaAll Australian orders are sent by Express Post and usually arrive within 2 to 7 business days from the day of shipping.International OrdersInternational orders take approximately between 10 - 15 working days to arrive from the day of shipping.If your order has not arrived within a reasonable time, please contact us at email@example.com.A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
SHIPPING IS FREE on all orders over $50 in Australia. All Australian orders over $50 qualify for FREE SHIPPING!All United States orders over $100 qualify for FREE SHIPPING! Please see Shipping Information for more International shipping rates.
Once your order is confirmed by email, it will be processed in our warehouse and dispatch department. We will then email you a shipping confirmation once your order is dispatched.The items are enclosed safely in a box and satchel. Your address is printed onto the packaging and collected from us personally by the carriers.
We understand the need to get your order to you as quickly and safely as possible. In Australia, our main carrier is Australia Post E-Parcel Express - accessing every corner of the country.For our International Orders, we entrust Australia Post's International Registered Shipping and International Air Mail.For New Zealand Orders, we entrust New Zealand Post.Please refer to the Shipping Information page for more in-depth information.
We certainly do ship internationally. We use Australia Post International Registered for all international destinations. Just select your country in the drop down menu during checkout, or email us at firstname.lastname@example.org and we can help for countries not listed.
Some orders may incur a customs or import duty charge. Le Specs does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliances.For further information, please contact your local customs office.
The first thing to do is contact Australia Post Tracking and by quoting your tracking number that was sent to you in your confirmation email they will be able to track your parcel. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact email@example.com if you have any queries about this.
Please let us know straight away and we will replace it or refund you as soon as we receive it back and verify from our end that it is defective. You will need to return it within 7 days.Please email firstname.lastname@example.org for assistance.
Sometimes, orders can be sent in multiple satchels/boxes, as they may have not fit in just one. Please contact us to check if this is the case.
If you receive an incorrect item on your order, please contact us immediately and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
We can deliver to any PO Box Address within Australia.
Yes, we can deliver to your place of work. Please ensure to include the Business Name with your shipping address, so the delivery driver can find you easily.
No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
Once your order has been dispatched from our warehouse you will receive a confirmation email from Le Specs containing a link to track your order on the Australia Post website, so you can track your orders progress right to your doorstep!Tracking applies to all orders using Express and Pack & Track Shipping to the following countries - Belgium, Canada, China, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Korea, Republic of (South Korea), Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, UK and USA.
A signature is required for all orders and we recommend using a work hours address for delivery.If you are not in attendance when the parcel is being delivered, you will receive an Attempted Delivery Advice card which details how and when the parcel can be collected from your nearest Australia Post outlet.
If you have received your dispatch email and still have not received your order, please use your tracking number and track your order at www.auspost.com.auIf you haven't received a dispatch email, best to contact us with your order number (eg. #180011) and we can look into this for you. In most cases, this is just a case of an incorrect contact email or our emails being marked as junk.
Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you.To save us chasing the postman down the street, please notify us of address changes as soon as possible, either by:phone: +61 2 8303 7300email: email@example.com
Unfortunately we cannot promise you a complete perfect fit online, unless you have time between the beach and coffee shop to pop to a store near you (check out our list of stockists). However what we can do is share our 'tips to find the perfect pair' below, with our face shape guide. SQUARE | Wide and narrow sunglasses will downplay a strong jaw line and make your face appear longer. Curvy styles such as cats eyes will also give your face more definition. Steer clear of square frames, as they will only exaggerate your jaw.OVAL | Oval faces are well balanced, so virtually any shape will suit, as long as the sunglass is as wide as the broadest part of your cheeks. ROUND | Straight or slightly angular sunglasses will minimise curves, and add definition to your cheekbones. Avoid oval and circular styles, as they will make your face appear fuller.HEART | Semi rimless or cats-eye shapes are best, because they will create a soft look, and bring the focus to your eyes, whilst balancing your jaw area. Avoid sunglasses that are top-heavy or that sit too high, as they will draw attention to your forehead.DIAMOND | Both oval and curved square frames will soften the contour of your face. Steer clear of styles that are wider than the top of your cheekbones.OBLONG | Heavy round or square styles with strong bridges will look fantastic on your face, as they will accentuate your face shape. Avoid petite and thin styles, because they will make your face appear longer. Still unsure and want a closer look? Check out our highlight pieces in Collections.
Le Specs is committed to customer satisfaction - we aim to make all aspects of ordering as hassle free as possible, especially returns. If you receive any product that you are unhappy with for any reason simply return it to us in the same condition that it was sent to you, within 30 days from purchase, and we will happily provide an exchange, refund, or credit note. Postage and handling charges on returned items are non-refundable.
Our policy is to only accept returns when there has been an error on the websites side as evidence by the original packing list and confirmed by the returned products. For example, duplicate order, mis-shipments, defective or damaged products where the defect or damage has been caused by Le Specs. Le Specs must be notified within 14 days of purchasing. Le Specs has the right to refuse any returned goods that are damaged through improper packing OR improper display methods at the purchaser’s location.The purchaser may not return any goods bought as discontinued lines, seconds or discontinued sales.
All sunglasses sold on Le Specs come with the standard manufacturer’s warranty, within 12 months.
If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 14 days for an exchange, refund, or credit note. View our full Returns policy.
If for any reason you would like to return your product to us, please follow the simple steps below:1. Complete the Exchanges & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.3. Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:Le Specs ReturnsPO Box 7217 Alexandria NSW 2015 Australia4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Le Specs is not liable for lost return parcels.5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange or refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.6. Le Specs will then gladly cover the cost of shipping your new product via eParcel.
If this is the case don't worry as our Support Team can email you another copy! Please contact us by email at firstname.lastname@example.org
Once received in our warehouse, we will inspect and process the returned items within 48 hours to ensure you receive your exchange, refund, or credit note promptly. For exchanges, will we keep you informed by email of order updates and shipment details of your exchanged item. In the unlikely event that you do not receive an email update within 10 business days of posting your return, please contact us and we will help you to find it. If you have a tracking number for this parcel, please inform us of this.
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item.In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.
As soon as your return is received and processed by our team, we will send you an email to let you know.If you have posted your return to us but haven't heard back, please contact us on +61 2 8303 7300 or via email at email@example.com and we can look into it for you.
The sunglasses case and accessories differ for each sunglass. Specific information can be found under the "Accessories" or "Packaging" section on each product page.All our sunglasses ship with the manufacturer supplied case (if applicable) and accessories, exactly the same as if you purchase your sunglasses through a physical store.
Yes, all our sunglasses are brand new and come with the full manufacturer's warranty.
No, we do not recommend using Le Specs frames for prescription lenses.
To fully enjoy your new products, make sure you read the item's label and follow the care instructions.
Use our online search tool to locate the product. Simply enter all or part of the product name in the search field from the menu bar and hit search.
Le Specs customer service is available by email or phone between 8am to 5pm AEST Monday - Friday. Anytime outside of these hours and our service team will do their best to get back to you as soon as possible, usually within 24 hours.
If there is a problem with your order, please email us at firstname.lastname@example.org .
A backordered product is a product that is temporarily out of stock. If a product you have already ordered becomes backordered, you will be sent an email notification. After receiving this email, you can choose to wait for the item, cancel your order or receive same value of credit to exchange for other products.
The RRP is the sale price suggested by the distributor of the branded eyewear. The Recommended Retail Price (RRP) is not mandatory, although manufacturers and distributors may suggest that retail stores maintain a price within the range of their suggestion. Exchange rates are updated to our websites on a periodic basis and we cannot guarantee its accuracy on a daily basis.We encourage customers to compare prices via comparative price shopping engines online and through various other means in order to find the best deal. RRP is not the same as "street price" - Street Price can be broadly defined as the price at which the item actually sells in the free market. Le Specs is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.
This item has now sold out online. We do re-order some styles from time to time, please let our Customer Service team know which style you are after and we will do our best to help.call: +61 2 8303 7300email: email@example.comAnd make sure you are subscribed to receive emails so you are up to date on all that is new at Le Specs.
Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.
You can redeem a promotion code when you are viewing your shopping cart. Enter your promotion code and click Apply. You will see instantly if your code has been applied to your Cart.