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Returns and Exchanges

Le Specs is committed to customer satisfaction - If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. Please return goods unworn with packaging and swing tickets attached. 

*Refunds not applicable on sale or promotional items. Only applies to products purchased through the Le Specs Online store. 

For Australian orders, we would appreciate returns within 14 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. 

For all refunds and exchanges, please fill out the Exchanges & Return and send it together with your sunglasses to: 
Le Specs Returns
PO Box 7217 
Alexandria NSW 2015 
Australia

If you have misplaced your Return form you can print out another copy.

Returns Process
If for any reason you would like to return your product to us please follow the simple steps below:

  1. Complete the Exchanges & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.
  2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely
  3. enclosed in a satchel as we are not able to accept them if damaged.
  4. Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
    Le Specs Returns
    PO Box 7217 Alexandria NSW 2015 Australia
  5. Drop it off at your local Post Office. For security and peace of mind, we strongly suggest insured Registered Post as Le Specs is not liable for lost return parcels.
  6. Once received in our warehouse, we will inspect and process the goods to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
  7. Le Specs will then gladly cover the cost of shipping your new product via eParcel within Australia. All international shipping costs are to be covered by the consumer.

How do I return my order for an exchange or refund? 
Simply print and fill out the Exchanges & Return form, then post to: 
Le Specs Returns
PO Box 7217 
Alexandria NSW 2015 Australia

Repair or Warranty?
Manufacturer’s warranties come with all items we sell. The details of the warranty period are usually detailed on the swing tag or the instructions booklet.

All of our sunglasses are guaranteed against defects in workmanship and materials for 12 months from date of purchase and with proof of purchase. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading or peeling of frames, or nose piece and frame deterioration. Any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.

How to make a warranty claim or have your sunglasses repaired:
Please contact enquiries@lespecs.com and our Customer Care team will help you with your issue

Have you received my return?
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on +61 2 8303 7300 or via email at enquiries@lespecs.com and we can look into it for you.

I would like a refund
If you're not satisfied with your sunglasses, you are welcome to return your order within 14 days from purchase for a refund, excluding any postage charges. Your refund will be processed within 72 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account. 

Please contact enquiries@lespecs.com and our Customer Care team will help you with your issue

Do you pay for my return shipping?
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. 
In the case of reimbursement of shipping, a postage receipt is required to be sent with the return. 
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.

If you are from outside of Australia please contact enquiries@lespecs.com and our Customer Care team will help you with your issue