Delivery within AustraliaAt Le Specs, we send all Australian orders with Australia Post E-Parcel. You can track your order from dispatch right to your doorstep.
Australian orders over $50 qualify for FREE SHIPPING!
See below for International FREE SHIPPING!
Orders received before 1pm Mon-Fri will, in a majority of cases, be posted the following business day. For orders placed after 1pm or on weekends, please allow an extra day (payment must be received prior to shipping).
When you order from www.lespecs.com you can estimate to receive your order within 3-7 business days depending on your regional location. We do not ship on Saturdays, Sundays or holidays. For more information on the Australia Post delivery network please visit www.auspost.com.au
International Delivery outside of AustraliaWe use Australia Post for international deliveries (except NZ). We do not ship on Saturdays, Sundays or holidays. For more information on the Australia Post delivery network please see www.auspost.com.au . If no one is home for delivery, local postal guidelines apply.
All freight prices below are quoted in Australian dollars, for international customers your credit card company will calculate the exchange automatically.
For remote International destinations, please contact us at email@example.com and we can confirm this for you.
Please see below for postage prices and estimated delivery times:
Custom or import duty fees are paid by Le Specs.
These charges will vary widely from country to country and will depend on your parcel’s weight and size.
Please note that there are some international shipping restrictions. Please contact us at firstname.lastname@example.org for further information.When can I expect my order? Deliveries take 3-7 working days for all Australian orders from dispatch to metro areas. Please note: Rural areas could take longer.
Deliveries take 3-15 working days for International orders (remote regions may take longer).
Usually, orders are dispatched within 1 working day.
If there are any problems or delays with your order, we will contact you as soon as possible via the contact email or phone number you have provided us.
* Please note that these are estimated delivery times only and delivery time frames for international services vary depending on the destination and, if applicable, exclude time in customs and the time it takes to process your order. Areas outside of metropolitan cities may also experience longer delivery. Therefore Le Specs does not guarantee delivery dates.
Will I have to sign for my order?A signature is required for all orders and we recommend using a work hour’s address for delivery so somebody is there to sign for it and collect it.
If you’re not there when the parcel is being delivered, you will receive an Attempted Delivery Advice card which details how and when the parcel can be collected from your nearest Australia Post outlet.
How can I track my order?All Australian orders come with tracking, and all International orders using Pack & Track Shipping will come with tracking. Please see Australia Post website for more information on which countries are eligible for Pack & Track Shipping.Once your order has been dispatched from our warehouse you will receive a confirmation email from both Le Specs and Australia Post containing a link to track your order on the Australia Post website, so you can track your order right to your doorstep!
You can track the progress of your order from start to finish using the "Order Tracking" on Australia Post. This will track your orders progress until it has been dispatched through our warehouse.
If you should have any problems receiving your order, please contact us on either +61 (02) 8303 7300 or email@example.com and we will do our best to help with your enquiry.
Do you deliver to PO Boxes?Yes, we do deliver to PO Box addressesHas my order been shipped yet?Once your order is dispatched from our warehouse, you will receive an email from Le Specs and Australia Post to confirm your order is on its way.
The Australia Post email will contain a tracking number to track its progress on the Australia Post Express website, so you can track your order right to your doorstep.I haven't received my order?If you have received your dispatch email and still have not received your order, please use your tracking number and track your order at www.auspost.com.au
If you haven't received a dispatch email, contact us with your order number (eg. #123456) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
Can I change my delivery address?Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you.
To save us chasing the postman down the street, please notify us of address changes as soon as possible, either by phone on +61 2 8303 7300 or email firstname.lastname@example.orgI need my order ASAP?Not a problem! In most cases we are able to have your order out the next day. If you need to ensure you get your order on time, please contact us at email@example.com and we can give you a better estimated time for dispatch on your order.Where do you deliver to?We deliver to all locations Australia Wide and almost all International locations.
For remote International destinations, please contact us at firstname.lastname@example.org and we can confirm this for you. What happens if something arrives damaged or defective?Please let us know straight away and we will replace it or refund you as soon as we receive it back and verify from our end that it is defective. You will need to return it within 7 days.Please email email@example.com for assistance.