Frequently Asked Questions
Have a question? We might have already answered it below.
shipping & returns
How long will it take for my order to arrive?
How do i return an item?
How much does shipping cost?
Do you ship internationally?
How long does it take for my refund to be processed?
Are returns free?
Can I return a Final Sale item?
Will I need to pay customs duties or taxes?
Do you offer expedited shipping?
Which carrier do you use for US deliveries?
ORDER ISSUES
I'm missing a product from my order or I have received something different to what I ordered, what do i do?
What do I do if i receive a faulty item in my order
What do I do if the Gift Card I bought hasn't arrived?
Where is my order confirmation?
Can I make a change to an existing order?
A frame I love is out of stock, help! It's a fashion emergency!
What should I do if my order is delayed?
PRODUCT & STOCK
How can i purchase a gift voucher?
Why have i received an email saying the item I've ordered is out of stock?
How can I search to find products on the website?
Are le specs sunglasses suitable for prescription?
Do your sunglasses come with a warranty?
I purchased my sunglasses from another retailer. Can I make a warranty claim through Le Specs?
Can I replace the lenses in my Le Specs sunglasses?
PROMOTIONS
Do you offer discounts on first time orders?
My discount did not apply. what do i do?
Can I use more than one discount code on an order?
ADDITIONAL QUESTIONS
How long does it take to receive a response from Customer Care?
Who is Le Specs?
What do the different lens categories mean?
How do I know what size sunglasses will fit me?
What is the easiest way to find the right fit online?
Can I try on Le Specs sunglasses before I buy them?
Can I use my phone or computer for Virtual Try-On?
What do Narrow Fit, Regular Fit and Wide Fit mean?
Which lens category is best for everyday use?
What are polarized sunglasses?
What are blue light glasses?
What is California Proposition 65?
Why do some products display a California Proposition 65 warning?
Still have a question?
Email: customercare@lespecs.com
Our customer care team is available by email Monday to Friday. We will do our best to respond within 2 business days.
