Frequently asked questions
Feel free to contact us any time by:
- Email: firstname.lastname@example.org
- Phone: +61 2 8303 7300
- Address: Le Specs PO Box 7217 Alexandria NSW 2015, Australia
Le Specs Customer Care is serviced by a dedicated team, by email or phone between 8am to 5pm AEST Monday - Friday. (excludes public holidays).
All Australian orders usually arrive within 3 to 7 business days from dispatch.International Orders
International orders take approximately between 10 - 15 working days to arrive from dispatch.
If your order has not arrived within a reasonable time, please contact Customer Care.
Le Specs is proud to accept Visa and MasterCard and Paypal. We can also accept American Express within Australia only.
Popular items may sell out quickly. If an item appears to be unavailable please contact Customer Care, we may be able to perform a stock miracle!
If for any reason you would like to return your product please follow the instructions at Returns and Exchanges– Returns Process
You can change your order while you are still browsing and shopping. Go to your shopping cart and select ‘Remove’ next to the item you no longer want to buy. Orders can be changed prior to dispatch, please contact Customer Care urgently.
If you have not received an order confirmation email within a few minutes of successfully placing your order then unfortunately there has been a technical hitch. Most common issues are incorrect email address or the email has gone to your ‘junk/spam’ mail. Please check your ‘junk mail’ folder. All confirmation emails are sent from Customer Care. If you still cannot find the email, please contact Customer Care providing your name and order number and we will confirm the status of your order.
The Promotional Code is entered in the ‘Discount Code’ box at Checkout. Please note, Promotional codes can be used once only and cannot be combined with any other discount or promotional offer.
Le Specs handmade and optical ranges are suitable for prescription. All other ranges are not suitable. Please contact Customer Care for specific style information.
If the returned item was damaged, defective, or if you have received an incorrect item , we will gladly reimburse you for the return shipping cost upon assessment, as well as the shipping for the replacement item. In the case of reimbursement of shipping costs, a postage receipt is required to be sent with the return. If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then you will be responsible for return shipping costs.